Envisionware Printing Issue

We have another (different) Envisionware printing issue. What is happening is that on some computers patrons are not able to print. They click print and never get the envisionware window confiming their print job. This is because the piece of software that manages printing is not running. I have found several computers on all levels where this is happening. Unfortunately it seems to be random; if the software is not running one day it could be running the next.

When this happens save the patron's work onto a flash drive and ask the patron to login to another computer and try printing from there. Please do not plugin the flash drive at any of the service desks.

An easy way to check to see if the software is running is to check the tray at the bottom right of the screen. Look for the round, red icon with a printer. If this is in the tray and it is red (not gray) then that means that it is running on the computer and the patron can print.